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Tag Archive 'customer service'

I’m sure we’ve all had the experience. Our life is moving along at a predictable pace and, except for a few bumps along the way, things are working quite nicely. Then – surprise! Something major changes. That’s just happened to me. If you’ve been following my journey over the past year, you know I’ve started [...]

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I’ve been thinking about the best way to organize my office and my customer files. I’ve tried several different approaches and so far, haven’t found the one that lets me serve my customers the way I want to serve them. Components of good customer service include: Quality product Contact Personalization Integrity A little something extra. [...]

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